Diamond Suite Upgrade Expiration: Must Read

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TPOL burned the rest of his DSUs today or so I thought. Hours after I made my March bookings, I hadn’t received confirmation for the suites. I called Hyatt Gold Passport and was given two critical pieces of information:

  1. 2015 upgrades can’t be booked for stays past February 2017. Even though you can book for stays in March, suite upgrades will not be issued for those dates.
  2. 2015 upgrades booked by tomorrow can be changed after tomorrow.

Number two is huge. Although I changed all my bookings from March to February 2017, I no longer have to be worried that I picked the perfect dates for what will be an epic trip to Nepal, Tanzania, Zanzibar, and the Netherlands.

With the new coding in the computer, I no longer think that it will be possible to use 2015 upgrades for stays past February 28, 2017 as I originally speculated. Still, for those of us who just received Diamond status in 2015 and in lieu of the new DSU policy for 2016, this should be welcomed news.

Book your DSU for Park Hyatt Sydney
Unfortunately DSUs are not available for Park Hyatt Sydney but the standard room was still great 

24 COMMENTS

  1. I have two bookings in March 2017 with suite upgrades confirmed on the phone. Checking my Hyatt reservations online it shows the suite under the booking details.

    I also somehow keep getting told that I have 2 more available when I complete the suite upgrade bookings (which is what I should have had originally) and now I have 8 future bookings all with suite upgrades confirmed…… I won’t complain

    • me too at 8. guess its a computer glitch–creating new DSUs that expire on 2/28/16 and forgetting to close out the old awards. Guess we get 4 more on 3/1? I got the following message from Hyatt:

      Dear ,

      Thank you for your recent call to Hyatt Gold Passport.

      In reviewing you account tonight, I noticed you had a total of 8 Diamond Suite Upgrade awards in your account, which is an error. You should only have 4. With this in mind, we will allow you to continue to use them on the confirmed reservations that you have with them.

      Please let me know if you require any additional assistance with your Hyatt Gold Passport account!

      Best regards,

      RES Guest Services Specialist
      Global Contact Center – Omaha

    • me too at 8. guess its a computer glitch–creating new DSUs that expire on 2/28/16 and forgetting to close out the old awards. Guess we get 4 more on 3/1? I got the following message from Hyatt:

      Dear ,

      Thank you for your recent call to Hyatt Gold Passport.

      In reviewing you account tonight, I noticed you had a total of 8 Diamond Suite Upgrade awards in your account, which is an error. You should only have 4. With this in mind, we will allow you to continue to use them on the confirmed reservations that you have with them.

      Please let me know if you require any additional assistance with your Hyatt Gold Passport account!

      Best regards,

      RES Guest Services Specialist
      Global Contact Center – Omaha

  2. “2015 upgrades booked by tomorrow can be changed after tomorrow.”

    Does that mean you have to use it at the original property booked or can it be moved for use at another property?

    • I’m guessing another property is fine. She told me that cancelled upgrades would be issued a new upgrade certificate so long as original was used by tomorrow.

  3. I just spent an hour on the phone applying them to dates in March but was told at the end that I would not be able to change the dates and keep the upgrades >:( so are you saying I should change them all to February dates and then I will be able to change the dates later and keep the upgrades?

    • that was my original hypothesis as that is what i did before for ph moscow. now it seems like the computer won’t allow that but they told me that i could make changes to my reservations throughout the year.

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