I’m back in New York City after my mileage run for the JetBlue Points Match promotion. There’s certainly plenty to like about JetBlue but there are areas where the carrier shows its discount side making the differences between it and Spirit less noticeable.
Let’s start off with the good. My flight from JFK to ORD was at 6:30AM and left on time. JetBlue operates out of Terminal 5 which was very congested. The Uber driver was stuck waiting for quite some time because of the traffic. Unlike my interminable TSA Precheck experience with AA on the way to Vegas only two weeks back, the security line moved very quickly the morning of my departure. One problem with JetBlue having its own terminal is the absence of a lounge to kill the time. I spent my time yelling at Citi regarding the elimination of the free golf perk.
The Flight to Chicago
As a JetBlue virgin, I was not familiar with their service. When I boarded the plane, I was surprised at the obscene amount of leg room. I was also thankful for the DirectTV programming which is more mainstream than the options provided by Southwest. DirectTV has all the major news outlets and multiple ESPN channels. Southwest only has FoxNews, NBC Sports, and Fox Sports 1.
The Cancelled Flight
Now for the bad. I was enjoying a sunny day in Chicago when I received an alert from the JetBlue app that my flight had been cancelled and that they were looking to rebook me on another flight. It’s like when an Uber cancels and the app scrambles to find you another driver. Only in this case, I actually needed to know when I would be flying home. As I had written, I was rebooked for a flight leaving a day after my original departure. I was not pleased. Customer service didn’t care and offered no compensation.
The Flight to New York
Instead of leaving at 6:30AM to JFK, I had to leave at 8:30PM. I was also assigned a seat in the second to last row of a plane with considerably less legroom. My happy feelings towards JetBlue had dissipated. Luckily, I had access to DirectTV which allowed me to watch the DNC. Of course, in the middle of Bills’s speech, the flight attendants announced they had to reset the TVs.
With this points match and my new Barclays card, I will have plenty of chances to fly Jetblue. They go to many interesting islands from New York so there are plenty of opportunities to see which JetBlue is the real JetBlue, the one I took to ORD or the latter.