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Thursday, November 21, 2024
HomePointsBookingPark Hyatt NYC Grants Suite Upgrade on Chase Award

Park Hyatt NYC Grants Suite Upgrade on Chase Award

Christmas may have been yesterday but it feels like Christmas morning as I calculate how early I can arrive to the Park Hyatt NYC and what reason I could give for such an early arrival. “Hi, it’s 8AM and my flight arrived ten hours early due to a great tailwind, I’d like to check in.”

Initially, I couldn’t find award availability following Hyatt’s suspicious week of GoldPassport going offline. Then a couple of days later, I saw that standard rooms were available and decided to book. In the old days, if you applied for the Hyatt Chase card as a diamond member, the two free nights would be two free suite nights. Today, Hyatt claims that diamond suite upgrades cannot be used with Chase free night awards.

I accepted that I would have to settle for a standard room at one of the nicest hotels in New York until the guest relations agent emailed me asking if there’s anything he could do to assist with my stay. I asked him if it was indeed true that I could not use a diamond suite upgrade.

An hour later, I received a booking confirmation from Hyatt followed by an email from the agent which read: You’ve been upgraded.

If I leave right now, I can make it in time for breakfast.

I'll take the free upgrade, thank you
I’ll take the free upgrade, thank you
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