Earlier today I wrote about how SPG’s Best Rate Guarantee didn’t work. To demonstrate the tediousness of the process, I took screenshots of what I submitted and the ultimate outcome. Since I had gone through the trouble of showing what I did, I figured I might as well submit the claim again to see if it would work. I am happy to say that SPG did confirm the rate and provided a 20% discount. The room went from the SPG rate of $64 a night to $39 a night.
Many readers commented that it is worth submitting the claim over and over until it is approved. Since res judicata doesn’t apply for SPG claims, I highly recommend heeding this advice and repeating the process until justice is served.
$39 a night for a Sheraton? How can you beat that? You can’t thanks to SPG’s Best Rate Guarantee.
Update: A reader pointed out my stupidity. In the BRG, SPG always matches the rate. From there the option is 20% off of that rate OR 2k points. I inexplicably read it as no rate match, just 2k points which would hardly ever be a good value. After an emotional plea to SPG Platinum, they graciously gave me 1500 points despite my mistake.
Not sure how many nts you’re staying, but wouldn’t 2K SPG pts be more worthwhile at this price point?
It’s my understanding you get one or the other. So if you value 2k points at $60 which is 3 cents per point, it still seems like a better value to get the room at this price. I’m staying 2 nights, what do you think?
Now that I see that it worked what I should’ve done is do a BRG for one night, take the 2k, then book the prepaid rate for the second night. This is a whole new approach for me booking rooms.
Actually SPG BRGs get an extra 20% off OR 2K pts. The price match is constant, so you only took an extra $19.60 + taxes off in lieu of 2K pts.
Ooooooh bleep! Ok im going to call up the platinum line. Brb
Thanks David for the head’s up. I spoke to them and they kindly credited me 1500 points as a courtesy for my stupidity. That was nice of them. Lesson learned.