Earlier today I wrote about how SPG’s Best Rate Guarantee didn’t work. To demonstrate the tediousness of the process, I took screenshots of what I submitted and the ultimate outcome. Since I had gone through the trouble of showing what I did, I figured I might as well submit the claim again to see if it would work. I am happy to say that SPG did confirm the rate and provided a 20% discount. The room went from the SPG rate of $64 a night to $39 a night.
Many readers commented that it is worth submitting the claim over and over until it is approved. Since res judicata doesn’t apply for SPG claims, I highly recommend heeding this advice and repeating the process until justice is served.
$39 a night for a Sheraton? How can you beat that? You can’t thanks to SPG’s Best Rate Guarantee.
Update: A reader pointed out my stupidity. In the BRG, SPG always matches the rate. From there the option is 20% off of that rate OR 2k points. I inexplicably read it as no rate match, just 2k points which would hardly ever be a good value. After an emotional plea to SPG Platinum, they graciously gave me 1500 points despite my mistake.