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Sunday, July 21, 2024
HomePointsBookingAvianca's LifeMiles Chat Sucks: Are You Surprised?

Avianca’s LifeMiles Chat Sucks: Are You Surprised?

Avianca Chat is part of the Buenos Aires, Cape Town Residency. Read Vote for Where TPOL Will Move Next And… and TPOL in Madrid: Why A Second Residency? to understand this innovative residency phenomenon.


The first step in my Buenos Aires Residency was to book a flight from my full-time residence, Puerto Rico. In theory, this should be very easy. I found the business class flight on lifemiles.com for 40k points and hit ‘submit.’ I received an error that my reservation could not be completed and that an agent would assist me. I waited for a live person to come on the chat but the only one to show up was Mia, an ironic but fitting name. Mia didn’t understand anything. After repeated attempts to communicate with Mia, she gave me these options:

a screenshot of a phone

I selected the second one and thought progress was being made. I was wrong.

a screenshot of a chat

I clicked the option again and again but Mia’s brain continued to be unavailable. Instead of cyber-bullying Mia the moron, I called Lifemiles by phone. Now, I am waiting for them to send me the payment link which could take up to 72 hours.

 

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1 COMMENT

  1. These payment issues seem to be frequent with Lifemiles. I didn’t have any on a pure Avianca itinerary, US CC. Were your flights Avianca or other Star alliance carriers?
    Also, I found the Lifemiles issue form on the website worked well – almost immediate response, issue resolved in less than 1h…

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