It’s about damn time. I finally received the confirmation that my Etihad Apartments flight which was abruptly cancelled has ticketed. Up to this point, I had called AA periodically to check the status of the ticket and was told that Etihad is to blame. Before heading for Vegas last Friday, I called AA and told them that I was going out of the country and needed confirmation that I would have a ride home.
This time the agent did not give me the boilerplate line. Instead, she actually researched my record locator and found out that AA had put a hold on the ticket because they wanted another 25,000 miles. There was some confusion as to whether this ticket was processed before the deval and that is why it remained in purgatory.
If you are having the same problem, be sure to call in until you find someone who knows what is going on. On the one hand, I didn’t want to be too pushy and end up with no ticket. On the other, I needed to know I had a way home.