In 2016, I wrote: Naughty Or Nice: Hyatt Knows About Your Complaints. The post reveals that Hyatt Gold Passport, now World of Hyatt, keeps tabs on all complaints lodged to Hyatt corporate. A chronic complainer (see Have You Ever Not Complained?), I figured hotels would know I was coming and do their very best to make sure that TPOL has no opportunity to say anything negative. Unfortunately, that is not the case. Service has yet to rebound post Covid.
A good example of this lack of attention to detail comes from my stay at the Grand Hyatt Athens (see It’s Time to Drop the ‘Grand’). After an arduous journey from Lisbon,(see Athens Airport Transport: Valiant Effort to Save Money), all I wanted when I arrived was a nice shower. Imagine my surprise when I stepped into the shower to find that the soap dispenser was empty. Since I was upgraded to a suite, there were reserves on the vanity, sparing me the headache of calling the front desk at three in the morning. The more pressing concern I had after stepping back into the shower was whether the bathroom had been cleaned at all. Is that a stray hair I’m seeing on the tile or am I being paranoid?
The next day I kindly informed the front desk of my concern. The employee apologized for the issue and said that a manager would get back to me. Of course, no one did during my stay.
Many would say that I am looking for something to complain about. I respond with two points: 1) For $300 a night to stay at a hotel plus a scam fee (see What a Scam! Greek Climate Resilience Tax), what level of service should a hotel provide? 2) Why aren’t hotels aware that TPOL is coming and challenge themselves to do everything they can to ensure that I have no complaints?
If hotels could address these questions, it would make for a better experience for everyone, not just me.
It’s past time for hotels to go back to individually packaged shampoos and bar soaps.
+1
Yes, stop being cheap!