Remember the days when you’d be excited if there was a movie on board? That made those interminable flights from Dallas to Hawaii in coach manageable. Today’s IFE has improved significantly (unless it’s Ethiopian 737 flying business from JNB-ADD). Besides movies and satellite TV, there’s semi-reliable WiFi which has come a long way. WiFi is so commonplace that travelers expect that it will be available. Since I’m a T-Mobile customer, I receive free GoGo service on Delta flights. This great perk is why I choose Delta even though multiple carriers offer direct flights between PHX and NYC.
Today, I boarded the plane and received the dreaded announcement that the WiFi was not working. My plans to write my next novel were thwarted. I was forced to watch CNN and sleep for the four hour duration of the flight.
This begs the question, should airlines compensate passengers when their website says that WiFi is available and it turns out that it wasn’t? Forget the terms and conditions that most assuredly say that they don’t guarantee service. Not everything has to be about the fine print. I’m saying as a matter of principle and as a way for airlines to do more to ensure that the WiFi is operational. Something, anything is better than the announcement, “We are sorry for the inconvenience.”
What do you think?