TPOL’s Complaint of the Day: Exclamation Points!!!


I once wrote a post, Real Writers Don’t Use Smileys. Today, I am asking for Executive Order to be passed. Call it a restriction, call it ban, call it whatever you want but it has to be implemented to protect the customers from disingenuous customer service chat people.

Chat Rep: Good morning Alexander! It will be my pleasure to help you today! To start, can you please provide the last four of your credit card number?

Me: 1, 2, 3, 4

Chat Rep: Thanks! Thank you for being a loyal customer! How can I help you today?

Me: Why is my annual fee still showing if I cancelled the card?

Chat Rep: Let me look into that for you! One second.

…more than one second…

Chat Rep: I’m sorry Alexander, this account is closed. Please call customer service at…

Me: !!!

Why show such fake enthusiasm if the inevitable answer is always, call customer service!



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