Do you know people who use the word ‘literally’ frequently? Do you detest them as much as I do? TPOL, unlike those non observant grammatical infidels, will be using it correctly in this post to share good news. After dealing with M life (still not booked), AA, and AT&T, I needed something to go my way.
To recap, AA does not allow route changes post devaluation. I was supposed to go from Asia to NYC via Dallas but wanted to change NYC to sunny Detroit. AA wanted $150 + 20,000 miles or 70,000 total miles which is the post devaluation rate for flights in business from Asia.
A quick check of my favorite travel planning tool, Matrix Airfare Search, revealed that a coach flight from DFW-DTW was only $127. How for the love of points could AA rationalize charging those premiums? I called AA and St. Peter answered the phone. He allowed me into the gates of first class heaven to a city many incorrectly depict as hell for 0 additional miles and a now acceptable $150.
Praise be AA for doing the right thing.
Update: This didn’t work. I had to call back and pay the full 70k. Read all about the fun!