TPOL has a huge announcement to make tomorrow. Here’s a hint: it has to do with his Delta flight that is leaving in 6 hours. Here’s another hint: I’m checking bags, something that I never do. Final hint: I’m flying Delta, something that I barely do.
Having said that, my last two experiences dealing with customer service have been great. (see no change fee and first class to Athens experience.) This evening, I was surprised again when I went to prepay for two checked bags. The website says it is $25 for the first bag and $35 for the second. To offset this, I was going to use my Wells Fargo card, which gives a $100 statement credit per anniversary year towards airline fees. Curiously, when I went to pay, the website said my first bag was free and my second was $35.
When I originally booked, I was thrilled to see that the flight would only cost 12,500 SkyMiles (the pesos connotation isn’t ringing as true anymore). Now I wonder if the free bag is the result of the award booking. I am also happy that I was able to select window seats online without an additional charge.
I have absolutely no status on Delta or any other airline for that matter so maybe someone could tell TPOL, a Delta novice, why he’s getting special treatment. And no I don’t have the Delta Amex card.