Happy Festivus! Festivus 2016 is just as cathartic as it was in 2015. It’s been a good year for TPOL but let me tell you all the ways that airlines, hotel chains, credit card companies, bloggers, and commentators have disappointed me over the last year. This year I’ve added a special section highlighting the very best from trolls on Twitter.
I have found the best way to solve many of these problems is by using my law degree. Here are the ways I have helped members of the points community fight back against bank shutdowns, fraudulent purchases, and crappy customer service in small claims, class actions, and arbitration.