Here’s another candidate for the 2016 Festivus Airing of Grievances. This time it’s brought to you by Citi, another bank who no longer cares for points enthusiasts. Before Citi introduced the rule that a customer could not receive another bonus whether it be Hilton, AA, or ThankYou, if they have opened a card within 2 years, I and many in my congregation, applied for cards that would otherwise be excluded. I chose the Citi AA Exec and a couple of weeks later, I applied for the Citi AA Gold. I was approved for both. In fact, Citi gave me an additional 5k for my Citi AA Exec because they couldn’t send it to the right address.
I received the bonus miles for the AA Gold, the second of my applications, but not for the Citi AA Exec. Foolishly, I thought the chat person could help me with this and, as usual, they were useless and recommended I call in. Well, to the shock of none, the customer service representative said that I did not qualify for the Citi AA Exec bonus points because I had opened a Citi AA World Explorer or World Explorer Elite or whatever the hell it is called within the last two years. That, she said, was a violation of the terms and conditions for receiving the bonus.
I quickly pointed out that I had received the bonus for the AA Gold card after I had applied for the Citi Exec so her logic was incorrect. Citi is now launching an investigation and I am sure I will get a letter saying that I am not eligible. Worse, I’ll be stuck with the $450 annual fee as there is a limited duration for when the card can be cancelled and prorated amount refunded. From there, I have two choices: write a useless letter to the Office of the President or simply file my intent to arbitrate.
As a consumer protection attorney, I have helped many Frequent Miler readers who have had claims from Citi to eBay resolve their disputes. Now, I find myself in the interesting situation where I have a fool for a client.
Why does it always have to be such a battle? Why can’t the banks just live up to the terms of their agreement that they and their behemoth legal team create? As consumers, we have to abide by the terms lest the banks close are cards at any time and for any reason.
If you or someone you love has suffered an injury from mesothelioma, call one of those attorneys you see on TV. If you or someone you remotely like is getting the runaround from a bank, email me, leave me a comment, send me a Tweet, or follow me on Instagram for pics of what I used to do when I had points. Enough is enough. I gotta have my points!