Did you book all your suite upgrades? Some people apparently got extras. Some people were able to book past February 28, 2017. I have no idea what I ended up with because some stays didn’t include confirmation emails. Checking Hyatt’s site doesn’t help because the reservation details give no indication of what kind of reservation it is, even though I tried to book cash n points.
In the end, this whole exercise may prove to be a waste of time as I don’t foresee myself going to Trinidad or Tobago, a suite upgrade reservation that I apparently booked. In the end, greed and my imagination got the best of me.
The real winner is Hyatt who stands to make money off of trips we did not plan to take and cash that we do not want to spend. Keep in mind that DSU require a cash or cash n points booking. I’ve found it more effective to show up at the hotel on a points booking and talk my way into an upgrade. That is free and does not require the time and stress that this artificial deadline created.
Who’s with me?
current situation….
haha just hang up, it’s not worth the stress!
it’s made worse by the same, awful song is being played on repeat. the next time i hear it i’ll likely have a Pavlovian PTSD response and curl up crying in the fetal position.
well i got put on hold for 15 minutes and then they just hung up so i gave up. maybe it’s a suite, maybe it isn’t. i’m not going anyway. i was going to do hyatt centric south beach with a suite till she told me it was $2200 for 2 nights.
eject button!
yeah no mas
Hah, I just had an agent pretend she couldn’t hear me, and she hung up on me. “Due to in-activity, I will have to disconnect the call.”
I’m sure they’re busy tonight, but I really hope agents aren’t purposefully disconnecting folks.
‘hello? hello? ‘
im here!
‘hello?’
i hope i learn a lesson and don’t bother speculatively booking a trip to the moon before AA deval
the worst song ever when played on repeat over a 2+ hour period through iPhone speakerphone.
oh my reservation disappeared, but now i get the doo dah deeeeeeee ‘your call can’t be completed’
and i feel the same…..never really change…hold my head up….’please continue to hold’
apparently you can also go through Twitter HyattConcierge?
“One of the issues you will find today is long hold times since DSUs cannot be applied via the Hyatt website. Fortunately there is a way around calling. @HyattConcierge can add the upgrades to your existing reservation or even book a new reservation for you via Twitter. I did it yesterday and it worked flawlessly. So much better than calling in.”
http://milestomemories.boardingarea.com/hyatt-diamond-suite-upgrade-online/?_ga=1.86007192.101387077.1449593732
twitter used to work great for me but i can screenshot my last request for a suite upgrade 3 months ago and nobody answered. it happened…
#notwining
who cares if you are! they should just combine the stupid dsus from 2015 with 2016 since its their computers that are stupid
i used to use twitter all the time for cash n points before it was available on hyatt.com, then they updated their system after the info hack and they stopped responding
I called yesterday to get a suite for our 4th of July cash + points reservation at the Huntington Beach HR … no dice there as they said it’s all sold out!!!
i’d wait for availability and then use your charm to get a suite!
They are pain to deal with when they are fully booked. Huntington Beach has its famous 4th of July parade during that summer weekend and it’s a sellers’ market!
im over the madness
No madness, it’s an annual ritual … the kids love that property for its proximity to the parade and the firework, not to mention the slyder pool:
awesome pool, i meant the dsu madness
FML i just want to go to sleep!!! been on hold for an hour now and still have one more DSU to go :'(
hope u are going to worthwhile places for this headache. why are we spending so much time in the room! haha
I just messaged them 30 minutes ago on Twitter with a 1 sentence request to apply a DSU to my confirmation # and provided my HGP account #, and just got the confirmation e-mail that it was applied. Stop calling, start DMing on twitter.
im still waiting on my sharm el sheikh suite confirmation from nov 2015 haa
I DM’d HyattConcierge on Twitter when I first got on. It took them awhile to respond. But once they did they applied the DSUs quickly. This after 2 hours 45 min on hold. Thank god for Twitter
i didnt have a long hold time on the dozen times i called. I had more issues with the points balances going up, down, right, left and confirmation of the reservations with suites
I’m going to hang up and hope my DM on Twitter will do the trick. Tried of listening to that same song over and over and over.
this whole ordeal is worth a post in itself
I’m in the unique situation of being iraqi catholic so my perspective is pretty unique.