“Chat unavailable,” led to a waste of time chat session where the agent told me to call in if I wanted to cancel my BOA Alaska Airlines business and personal card. Per usual, BOA did not offer a retention bonus. Instead, the agent quickly rattled off the terms and conditions before putting me back on hold before connecting me to the business department. From there, I was, once again, not given a retention offer and the same terms were regurgitated. Today, I received a notification that my bill for both cards is coming due. I logged into my account and sure enough both accounts are still open. I dread having to call customer service which is why I wait till I amass errors across multiple accounts before mounting the strength to deal with them. Perhaps this is BOA’s way of keeping me from closing my account.
This sort of thing always makes me worry about other cards that I thought that were cancelled. This is especially true for business cards which have a separate username login. I assume that the card is cancelled but after this BOA apparent mix up I will double check just to be sure.