Lots of people chimed in on the annoying situation for Uber Pool never arriving at JFK. I went back and forth and back and forth with Uber and tried to explain the situation. They kept telling me that I had selected Uber VIP not Uber Pool and that’s why I was charged the VIP rate. I tried to tell them to review my account history which would show two Uber Pool cancellations followed by a VIP reservation. That got me nowhere.
Finally, I replied with a link to yesterday’s post and received the following response: “We’re sorry to hear that you didn’t intend to select uberX VIP for this trip. Seeing as this is your first time, I’ve added a $20 credit to your account that you can use for your future Uber trips. Going forward, please verify that you are choosing the vehicle option you want at the bottom of the app.”
How dumb can they be? Even with the full blog post, this is the response. I’ll gladly take the $20 but how does this resolve the issue?