Another points disappearing act thanks to Citi ThankYou happened over the weekend. I had closed a Prestige only to reopen it and was assured that my points were safe. On my points dashboard it did not show that the points were in danger of expiring.
Well true to Citi’s word, the points are gone and Citi’s computers have been down all weekend. (That’s another enigma in itself.) I don’t understand why Citi has different ThankYou points depending on the account. There’s one for the ThankYou card, one for the Prestige, one for the CitiGold, and probably a different kind for my downgraded ThankYou card. The final one may or may not transfer to airlines depending on who I talk to.
What’s the reason for this nonsense apart from confusing consumers and forcing them to pay annual fees to preserve the points. Sure I could transfer them and not worry about it but the risk of deval or expiring points (think SQ) make that an unattractive option.
Short of consolidating the points program like Chase and Amex do, I see no other solution for this madness. It’s not me, it’s you Citi.