Reservation Relief: Hilton Does Right By Me Too

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Is every company reading my posts on Frequent Miler? All of a sudden, customer care is friendly and companies are doing right by me. It started with Alaska taking care of my missed flight. And it continued today when I called 4HONORS, formerly HHONORS. In February, I booked the Waldorf Chicago to burn my Hilton stay certificates. I changed the dates but for some reason the agent charged me 95,000 points per night in addition to the certificates. Last week, I called to have the situation fixed. They said they had to cancel the reservation to get the points restored. My points balance was not adjusted properly and the king size room I had booked was no longer available.

I can only call into customer service once a week so I waited till today to try again. The room was still unavailable and the first agent said that I was already refunded and that no other adjustments would be made. Livid, I asked for the supervisor. I tried to be calm but the supervisor sided with the first agent. Then I read her the Reward ID and she found the orphaned stay certificates. Sympathetic, she went a step further and called the hotel directly and secured an upgrade from the deluxe room with two queens to a grand king with a terrace. That room was going for 117k points a night.

It’s possible that I would have been upgraded upon arrival but it was very nice of the agent to secure it for me ahead of time.

Either spring is in the air or the corporate world has taken note of BachuwaLaw.

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6 COMMENTS

  1. well, hilton fizznucked me over. i just got an email. my citibank honors card got cancelled. why? inactivity. any warning? nope. just cancelled.

    i called. asked…albeit begged for mercy. no dice.

    never paid late. never carried a balance. just didn’t use it that often. wtf is this world coming to?

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