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Wednesday, July 24, 2024
HomeUnited StatesColoradoComplaint Of The Day: Airport to Hotel Shuttles

Complaint Of The Day: Airport to Hotel Shuttles

This has been a rough trip. Flights on Frontier, long layovers, and the daily grind of NYC have taken their toll. I’m happy to return to Montana to golf. Of course, returning to the most inaccessible place in America meant that I had another layover in Denver. I booked the Aloft Denver Airport and promptly called the hotel at 12:45am. The last shuttle from the airport leaves at 1am so I wanted to be sure I secured a spot. Previously, I complained about shuttles from the hotel to the airport. This time, it was the other way around.

1am came and left as did 1:15 and 1:30. I called the hotel multiple times. They assured me that help was on the way. While I waited for the shuttle, I memorized the names of the car rental companies, parking lots, and other hotels whose shuttle service operated like clockwork. Finally, our shuttle arrived, and I learned that the driver who was supposed to come left early for the night without telling anyone.

Too exhausted to complain, I arrived at the Aloft, turned off my phone, and passed out. I promptly woke up at noon, powered on my phone, and found an email from the hotel manager. He credited my account 3k for the inconvenience, a gesture that turned an annoying experience into a praiseworthy incident.

a white and grey bus with purple and white logos



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