The worst feeling is when someone who has criticized you for your points obsession unilaterally goes out there and applies for credit cards and gets the wrong ones. At this point, I’ve annoyed enough friends and family that they come to me first before taking the plunge. Although I do not have affiliate links, I do get the same referral bonus that anyone would receive for recommending a card.
Amex frequently has 5k referral bonuses for the SPG business and personal card. This year I recommended the card to a few people and received the bonus from some but not from others. From February on, I called Amex periodically to ask what happened to the bonus. Each time Amex opened a new case and then I would hear nothing. Yesterday, a manager took control of the situation. With some research she found out that the marketing team had denied my claim way back in August. They said that they could not find the referral link to the accounts mentioned.
Paranoid that this would happen, I always write down the name, email, and date of application for each entry. I told the manager that I had provided this information many times and she put me on hold while she relayed this to the marketing team. A few seconds later, she came back and said that my points will be reflected after my next billing statement closes.
In my experience, Amex and Chase are really good at matching offers, researching points issues, and making a customer feel important. Citi? Not so much.
Since this mix up, I have begun taking screenshots of the offer code and archiving the confirmation email that my referral has been sent.
How far do you go to ensure you get your points? How much is your time worth? For me, it is the principle. In the words of Jay-Z, “If you owe me ten dollars, you ain’t giving me nine.”
Any reader out there still without an SPG card? Referrals readily available.