Cancelled Park Hyatt New York

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I’ve been looking forward to going to the Park Hyatt New York ever since it opened last year. Park Hyatt is one of my favorite hotel brands, so the opportunity to stay at the flagship hotel had my excited. Along with the 20% points promotion rebate for using Gold Passport points, my upcoming stay was going to be perfect.

Then I received this email:

Thank you for choosing Park Hyatt New York for your upcoming stay. We are delighted to have you joining us. We would like to make you aware that beginning March16 th, 2015 the swimming pool area will be closed for urgent necessary maintenance. The pool is scheduled to re-open March 24th, 2015. Spa Nalai, the fitness center and locker rooms, will remain open and offering a full range of services. We apologize for any inconvenience this may cause.

Please be sure to let us know if there is anything else we may further assist with. We are excited to welcome you and wish you safe travels.

For $300 and 15,000 points a night, I want all the amenities to be functional. I’m sure the rooms and service are great but the highlight of of my stay was the pool which somehow already needs ‘urgent necessary maintenance’. So I cancelled.

Anyone have an inside guy that know the answer to this mystery?

park-hyatt-pool_650

 

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