Many thanks for the email. Unlike the email from United’s CEO Munoz to whom I wish a speedy recovery, this one will remain positive though I do have a few recommendations as to how you can make American the best airline in the world.
First, I think AAdvantage points are the best currency in the game. They are easy to obtain thanks to Citi and its diverse product portfolio. Next, they are easy to redeem on great carriers. In a couple of weeks I’ll be flying Etihad first class from Abu Dhabi to LAX for only 90k miles and ten percent of those miles will be credited back thanks to my Citi AA card. While this doesn’t compare to the One World Explorer Award that you ungraciously removed without a moment’s notice, it is still a great redemption.
My greatest compliment to you is in the following recommendation: never change. Changes or the euphemism of enhancements are seldom for the positive. Do not be like United and charge exorbitant points on codeshare flights. I know that Cathay first from Hong Kong is harder to book than before but it still can be booked! And it can be booked at a great rate of 67,000 miles.
Now for the complaints. Sorry, I have some. If I had none then you would already be the greatest airline and you have admitted that you are not.
Here they are:
- Allow stopovers.
- Workout a deal with Citi to make ThankYou points redeemable on American.
- Can’t you squeeze in a deal with Emirates? You’re already BFF with Alaska.
See that wasn’t so bad.
Keep up the good work. And let’s keep climbing.
Warmest & kindest regards,