Retention Through Secure Message? Let’s Find Out

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I have a Keep vs. Cancel situation coming up with my Hyatt card. I haven’t updated to the World of Hyatt Card and still have the $75 card. Normally I wouldn’t contemplate canceling because a stay cert for a Category 1-4 room is included with the sticker price. “In these unprecedented times,” the worst line ever, I’m not too excited about a stay cert that I don’t know when or where I would use. In no mood to be put on hold, I sent the following message to Chase using the secure message center to see what can be done:

My annual fee came due. Can it be waived due to the fact that I can’t use the award certificate in the foreseeable future?

Let’s see what happens.

Who wants to pay for annual fees these days?

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