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Tuesday, March 19, 2024
HomePointsComplainingAmex Website Goes from Bad to Worse

Amex Website Goes from Bad to Worse

Why do banks keep changing their sites for the worse? Chase’s site is donwright terrible (see New Chase for Business Website: Disaster!). Earlier, Amex went through its own change, whereby a new page would open to show the balances for all of my cards instead of the nifty side panel (see Complaint Of The Week: Amex’s ‘New’ Website). Just as I was getting used to that, Amex made another change that is inexcusably awful. Let me show you by way of screenshot:

a screenshot of a credit card

Now, when I click to see all of my accounts, it pulls up that menu without listing the current balance. Instead, I have to click on each account individually to see what I owe. An added annoyance is the “view all” button which hides my other cards.

a screenshot of a credit card

(see Keep Vs. Cancel: Mercedes Amex Platinum (Year 2))

Seriously, what is the point of this change? Amex, your website has gone from bad to worse, and I can’t understand why.

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