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Monday, March 18, 2024
HomePointsComplainingWhy Can't Chase Alerts Specify the Account!

Why Can’t Chase Alerts Specify the Account!

Yesterday was Amex (see Amex Website Goes from Bad to Worse), today it’s Chase. Here’s a screenshot for my latest gripe. a screenshot of a credit card

While this was good news, I had no idea what dispute Chase was talking about. It doesn’t specify the date, it doesn’t specify the merchant, and most importantly, it doesn’t specify which Chase card I used. I went to Chase.com and thought the info would also be in the secure message center. It was not.

On a scavenger hunt, I went to documents and statements and found a list of my accounts. It includes these:

a screenshot of a computer

And these: a screenshot of a credit card

There were no labels stating which card was which, and unless you’re a Rain Main, you probably don’t have the last four of all your credit cards memorized. It took some clicking, but I eventually found the approved chargeback. I disputed it way back in May when I moved to Puerto Rico. (It was for the driving range at the Continental Golf Course in Scottsdale. $36 a month for unlimited balls is a great deal, but their system kept billing me even after I cancelled.)

Why does Chase make it so difficult? Clearly, there’s an easier way to convey good news.

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