I referred Ms. TPOL for a Chase Sapphire. I waited months and never received the 20k referral bonus. I sent a message through the Secure Message Center and instead of receiving the usual, “Please call our 800 number,” I received this reply:
Thank you for contacting us. Alexander, I understand the significance of your inquiry. I added 20,000 referral bonus points to your account. You can see the rewards adjustment for this purchase now at chase.com and on your next billing statement. We appreciate your business and thank you for being a Chase customer.
Isn’t that wonderful?