Here’s the transcript of my call to U.S. Bank on my Radisson cards which I planned on keeping regardless of the annual fee (see Keep vs. Cancel: US Bank Radisson).
Me: I have an annual fee on my Radisson personal for $75, a $2 interest fee, and a $28 late fee. I would like those fees removed.
Agent: No problem.
Me: Thank you. Can you transfer me to the business side?
New Agent: How can I help you?
Me: I have an annual fee, interest fee, and late fee. I would like those fees removed.
Agent. Sure, no problem.
Me: Thank you.
Thank you to reader ‘Phil’ for letting me know that he called and received a retention bonus from U.S. Bank. Like Phil, I never put a spend on the card. Unlike Phil, my request was immediately granted. Can banks stay this nice beyond COVID? I like free.