Thanks to The Points Guy for posting this clip where Marriott’s CEO Arne M. Sorenson says, “To state the obvious, devaluing points or member benefits is not the way to preserve and strengthen these programs.”
He uses the right lingo but can we believe what he says? I’d like to give Arne the benefit of the doubt but I’ve been hurt too many times before. Furthermore, when the merger does go through he can stand behind his words that he didn’t devalue the SPG program because he genuinely believes that the transfer ratio should be 1:1 or 2:1 or whatever terrible ratio is ultimately decided.
To put it simply, unless the Aloft Bangkok remains at the rate 2,000-3000 points a night I don’t see how he ‘preserves and strengthens’ the programs.
What do you think of his speech and more importantly his choice in shirts?