Secure Message Retention Fail

6

I tried to avoid the hold time and see if Chase would waive my annual fee for the Hyatt Card by sending them a secure message. Their canned response was that they could not, followed by the benefits of having the Hyatt card. Laziness didn’t pay off. Now, it’s time to call, though I don’t expect a different result from doing so.

 

6 COMMENTS

  1. Regarding the Hyatt card fee. For at least the last 2 years I have received a credit for my annual – without even asking! I get my statement that shows the fee and also shows the credit. I’m a Hyatt nobody with no status and stay at Hyatts maybe 7 or 8 times a year using points. And i never even use the card. go figure.

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