I received this message from Amex:
At first, I was impressed that Amex owned up to the error. While I would rather have points than money, I was pleased that they were doing something about it proactively. Then I checked my statement and found this on my Marriott Bonvoy statement:
$0.14! I know that Bonvoy points are worthless, but are they this worthless? Despite what Amex said in this email, they have not taken care of everything for me. Now, I have to call and complain again. Add it to the list of gripes that I have against the world of which I have no motivation to pursue (see Complaints: How Long Till You Let It Go?).