TPOL is looking to book a hotel in Vegas for next week’s Freddie awards. I asked you, the reader, to come golf with me but it appears everyone is too afraid. I also believe that the customer service at M life platinum line must also be afraid because it has been three hours since I was promised a call back and so far there has been no communication.
When I called yesterday, I was offered a rate and was told there was no urgency in booking. Today I called and they said that rate is no longer available and questioned why I didn’t book it when I had the chance. That’s a good question.
The agent continued to pester me by asking if I remembered who I spoke to when I called in. My response was, “Do you remember who you spoke to twenty minutes ago?” Usually, I’m more calm and collected but today was tax day so I was in no mood.
My real issue with the customer service is how I have to call each hotel directly to speak with someone regarding platinum benefits. When I call central reservations, I am offered the standard room rate which were pretty obscene given that I am not staying for the weekend. In order to get the platinum rate you have to call directly, be placed on hold indefinitely, and hope that the rate you want to book is still available.
Much like searching for an exit or a clock in a casino, my experience booking a room with M life had me going in circles.