Look above the title of this post. You’ll see that it falls under ‘Points-Complaining‘. I don’t have a section for Thank You’s because 1) I’m a salty bastard. 2) Companies don’t do the right thing (see Happy Festivus! Airing of Points Grievances 2019). Notwithstanding point one, I have to say thank you to American Airlines which issued a full voucher for a basic economy round-trip due to coronavirus. While the ticket was not purchased after March 1st and my departure was within fourteen days (the current guidelines for free waivers), AA made an exception. For that I am grateful.
However, since this is technically a complaining post, I will say that basic economy is unconscionable (United Basic Economy Review: It Sucks). I will also say that change fees for other classes of service are also unconscionable (see Careful! No 24 Hour Free JetBlue Cancellation w/in 7 Days of Departure). Southwest doesn’t implement such draconian measures and it is still profitable. Why should other airlines be so cold-hearted?
And back to my thank you. Thank you AA. You avoided the Festivus 2020 list, for now.