I took the discount carrier, Wizz Air, a Hungarian airiline, from Tel Aviv to Warsaw in order to save a few dollars. When I arrived, I was surprised that this was an international terminal. It was nothing more than a warehouse. It was worse than Air Asia’s terminal in Kuala Lumpur and just as bad as VivaAerobus in Monterrey, Mexico. I wish I could say that this where the drama ended.
Indeed, it was only the beginning of the worst day I have ever had at the airport. As a discount carrier, Wizz Air requires you to print or download your boarding pass on your own. If you arrive at the airport without a boarding pass, you will have to pay to get one printed. I attempted to use Wizz Air’s app, and it didn’t work. I called Wizz Air, and the agent said just go to the airport and explain the situation upon my arrival.
When I got there, the gate agent sent me to the ticket counter. The ticket counter is not run by a Wizz Air employee. It is manned by an employee of the airport. As such, the employee had no way of overriding the boarding pass printing charge. I attempted to call Wizz Air on Skype to have them speak to the agent. After being put on hold for fifteen minutes twice, the phone promptly disconnected. Annoyed, I decided to pay the fee and deal with Wizz Air at a different date. That’s when I found out that it was 35 euros to have my boarding pass printed. The ticket to Warsaw was $120. Wizz Air charging 35 euros to print a boarding pass is downright criminal.
I promptly took out my Amex Platinum and inaudibly repeated to myself: chargeback, chargeback, chargeback. While that issue remains unresolved, it was a mild inconvenience compared to what was I was about to experience.
The ordeal continues tomorrow with the post: You Leave Only with Your Passport! Unjustifiably Detained Again in Tel Aviv