Do you know who I am! It almost slipped out when I checked into the InterContinental Bora Bora Le Moana and was told in no uncertain terms that there would be no upgrade, no free breakfast, and no additional perks. TPOL has manners so I bit my tongue then relentlessly asked why breakfast wasn’t included as a IHG Platinum. I’ve only stayed at one InterContinental in Joberg so I know little about the program. I just assumed that my status included breakfast. The best offer I received was a fifty percent discount which brought breakfast to a reasonable $20. Well nourished from beef jerky, I declined.
Honestly, I don’t care about breakfast but I do care about attitude. We all have been pampered more than we deserve on account of our status. SPG, Hilton, and Hyatt make life on the road sometimes feel better than home. The soaps, the buffets, the upgrades make me feel like a member of their family. At IHG the impression I got was that I was lucky to find a points redemption and I should appreciate that my sneaky ways got me this far. Asking or hinting for anything more would be an insult.
Maybe I’ve grown too accustom to VIP service, but I don’t understand the point of the hotel telling me all the things I won’t be receiving. Perhaps they are sick of all the points people coming in and not falling for their outrageous prices. Perhaps they knew in advance of TPOL’s complaining ways (in which case I’m glad they are reading this post). In either scenario, they could be a little nicer about it.
The real crime is how the hotel has a Nespresso machine but charges $5 for capsule. Come on, that’s just stupid.